Shipping Policy

Pre-Order Processing & Shipping Information:

Processing Time: Pre-orders are processed within 2-3 business days to prevent fraud activity.

Product Description: Pre-orders are for hair products not in stock but shipped from an international warehouse to Houston, TX.

Shipping from International Warehouse: Once received in Houston, the product will be shipped to you within 3-5 business days.

Shipping to Destination: After arrival in Houston, your order will be shipped via FedEx, DHL, or USPS, and delivered within 2-3 business days.

Signature Requirement: An adult signature is required for package retrieval. 

Shipping Information for Pynkkextensions :

Express/Overnight Shipping (Hair On Hand Only):

Delivery time: 1-2 business days.

Note: Available only for products in the "Hair On Hand" category, not for pre-orders.

Houston/Greater Houston Area Shipping:

Delivery time: 2-5 business days.

Standard Shipping (All Other States):

Delivery time: 6-10 business days.

International Shipping:

Delivery time: 4-7 business days via FedEx or UPS.

Colored/Custom Colored Hair:

May take 2-3 additional days beyond standard shipping times.

Tracking Information:
Once your order has been shipped, tracking numbers will be sent to the email address provided at the time of purchase.

In order to avoid any delays in shipping please provide matching shipping & billing addresses.

Holiday Shipping Delays:
During major holidays, processing and shipping times may be longer than usual.

Lost or Stolen Packages:

Pynkkextensions LLC is not responsible for lost or stolen items.

If tracking shows delivery but you have not received your package, please contact the United States Postal Service (USPS) or the relevant carrier for assistance.

Pynkkextensions LLC does not hold responsibility for packages marked as delivered or untraceable.

Locating Missing Packages:

If you have not received your order, you can locate it using the provided tracking number or by contacting your local post office.